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The iPhone’s Face ID security feature gives your thumb a rest by using the device’s front-facing camera to grant access to your phone and Apple Pay instead of a passcode. Problems with Face ID appear when you’re trying to unlock your phone. You may or may not receive a prompt to enter your passcode.

If your iPhone Face ID is not working, here are some detailed troubleshooting steps you can follow to try to resolve the issue:

 1. Check for Basic Issues

  • Face ID Setup: Make sure you have set up Face ID correctly. Go to Settings > Face ID & Passcode and check if Face ID is set up for unlocking, Apple Pay, or other uses.
  • Cleaning the Camera: Make sure the TrueDepth camera is clean and free of obstructions. Use a soft, lint-free cloth to wipe the front camera area.

2. Check Your Conditions

  • Lighting Conditions: Face ID works best in good lighting conditions. Try using it in a well-lit area.
  • Face Coverings: If you have a mask or sunglasses on, Face ID might not work. Make sure your face is fully visible to the camera.

3. Restart Your iPhone

  • A simple restart can often fix temporary glitches:
  • Press and hold the side button and either volume button until the slider appears.
  • Slide to power off, then turn your device back on after a few seconds.

4. Update iOS Software

  • Make sure your device is running the latest version of iOS:
  • Go to Settings > General > Software Update.
  • If there’s an update available, download and install it.

5. Reset Face ID

  • If Face ID is still not working, consider resetting it
  • Go to Settings > Face ID & Passcode.
  • Tap Reset Face ID.
  • After resetting, set up Face ID again.

6. Check Face ID Settings

  • Make sure Face ID is enabled for the specific apps you’re trying to use:
  • Go to Settings > Face ID & Passcode and check the apps listed under “Use Face ID For”.

7. Restore iPhone

  • If Face ID still doesn’t work, you might need to restore your iPhone:
  • Backup your Data: Use iCloud or iTunes to back up your device.
  • Restore your iPhone through Settings > General > Reset > Erase All Content and Settings.
  • After resetting, set it up as new and then test Face ID before restoring your backup.

 8. Contact Apple Support

  • If the problem persists after trying all of the above steps, it might be a hardware issue. Contact Apple Support or visit an Apple Store for assistance.
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