When your Surface Pro is not charging, it can be frustrating, but there are several troubleshooting steps you can try to resolve the issue. Here are some common solutions to fix a Surface Pro not charging:
1. Check the Power Connection: Ensure that the power adapter is securely connected to both the power outlet and your Surface Pro. Make sure the charging cable is firmly inserted into the charging port on your device. You can also try using a different power outlet or charging cable to see if the issue lies there.
2. Inspect the Charging Port: Examine the charging port on your Surface Pro for any debris, dirt, or damage. Use a soft brush or compressed air to clean out any lint or dust that may be blocking the connection. Be careful not to damage the charging port while doing this.
3. Restart Your Surface Pro: Perform a restart on your Surface Pro to reset any potential software glitches. To restart, press and hold the power button for about 10 seconds until the device turns off. Wait for a few seconds, then press the power button again to turn it back on.
4. Update System Firmware: Ensure your Surface Pro is running the latest system firmware and software updates. Microsoft regularly releases updates that can address charging and power-related issues. To check for updates, go to Start > Settings > Update & Security > Windows Update and click on “Check for updates.” Install any available updates.
5. Perform a Battery Reset: If none of the above steps work, you can try performing a battery reset to refresh the battery settings.
- Shut down your Surface Pro completely.
- Unplug the power adapter from the device.
- Press and hold the Volume Up button and the Power button simultaneously for around 15 seconds.
- Release both buttons and wait for around 10 seconds.
- Reconnect the power adapter and turn on your Surface Pro.
6. Contact Microsoft Support: If none of the above steps resolve the issue, it’s recommended to contact Microsoft Support or visit an authorized Microsoft service center for further assistance. They can provide specific troubleshooting steps or arrange repairs if necessary.
Note: Charging issues can sometimes be related to hardware failures, such as a faulty charger or a defective charging port. In such cases, professional repair or replacement may be required.
I hope these steps help you fix the charging issue with your Surface Pro.